FAQ
Discover the Brilliance: Your Guide to Parallel Vaultβs Lab-Grown Diamond Jewellery.
Welcome to Parallel Vault, where ethical craftsmanship meets exquisite design. As you explore our curated collection of lab-grown diamond jewellery, we understand that you might have questions. To make your shopping experience seamless, weβve crafted this FAQ section, addressing the most common queries and concerns.
About Lab Diamonds
- What are lab diamonds?
Lab diamonds are diamonds created in a controlled laboratory environment using advanced technological processes. They have the same physical, chemical, and optical properties as natural diamonds.
- How are lab diamonds different from natural diamonds?
Lab diamonds are created by humans, while natural diamonds are formed deep within the Earth's crust over millions of years. Chemically and physically, they are nearly identical.
- Are lab diamonds real diamonds?
Yes, lab diamonds are real diamonds. They are just as genuine as natural diamonds.
- What is the advantage of choosing lab-grown diamonds?
Lab diamonds are typically more affordable than natural diamonds and are environmentally friendly. They also have fewer ethical concerns related to mining.
- Are lab diamonds certified like natural diamonds?
Yes, lab diamonds are certified by gemological laboratories, just like natural diamonds, to assess their quality and authenticity.
- Are lab diamonds a good investment?
Lab diamonds can be a smart investment, especially for their ethical and environmental benefits, but it's essential to research and choose wisely.
- Do lab diamonds have flaws or inclusions like natural diamonds?
Lab diamonds can have inclusions, but they are often fewer and less noticeable than those in natural diamonds.
- What is the quality of the lab diamonds you offer?
We offer a range of lab diamonds, from budget-friendly to high-quality options, all meeting stringent quality standards.
- Are lab diamonds available in different shapes and sizes?
Yes, lab diamonds come in various shapes and sizes, just like natural diamonds.
- Is your jewellery certified?
Every piece of jewellery undergoes certification for authenticity by third-party international laboratories such as SGL and IGI.
- Can I customise jewellery with lab diamonds at Parallel Vault?
Absolutely! We offer customisation options, allowing you to create unique jewellery pieces with lab diamonds.
- How do lab diamonds compare in terms of brilliance and sparkle?
Lab diamonds exhibit the same brilliance, fire, and sparkle as natural diamonds due to their identical chemical composition and crystal structure.
- Are lab diamonds sustainable and eco-friendly?
Yes, lab diamonds are more environmentally friendly than mined diamonds, as they require fewer resources and have a smaller carbon footprint.
- Can lab diamonds be insured like natural diamonds?
Yes, lab diamonds can be insured just like natural diamonds to protect your investment.
- Do lab diamonds require any special care?
Lab diamonds are durable and don't require any special care beyond regular cleaning to maintain their sparkle.
- Can lab diamonds be used for engagement rings?
Absolutely! Lab diamonds make stunning and ethical choices for engagement rings.
- How can I tell the difference between a lab diamond and a natural one?
It can be challenging to differentiate them without proper testing, as they look identical. Certification is the most reliable way to confirm the source.
- Do lab diamonds hold their value over time?
Lab diamonds retain their value, particularly if they are of high quality and come with reputable certifications.
- Can lab diamonds be resized or re-cut?
Yes, lab diamonds can be resized and re-cut by skilled jewellers, just like natural diamonds.
Orders, Payment, Shipping & Returns
- Can I collect my order at the Pune studio.
Certainly! Write us an email and let us know you'll like the order to be picked up from the studio. Just bring along your order confirmation and a valid ID at the time of collection.
- What are the accepted payment methods?
We accept various secure payment methods, including all major credit and debit cards. Additionally, bank transfers are accepted (email us at parallelvaultindia@gmail.com)
- Do you offer COD?
We offer Cash on Delivery as a payment option for orders under βΉ50,000.
- Where do you ship to?
Parallel Vault currently ships all over India.
- Is your shipping secure?
Our shipping is insured and safe.
- How do you pack the orders?
We make an honest attempt at sustainable packaging whilst ensuring safety in transit. Refer to our detailed packaging policy in detail here.
- Can I track my package?
Absolutely! Once your jewellery is packed and ready to ship, you'll receive an email from us containing your tracking number. If you encounter any issues with delivery, please contact us at parallelvaultindia@gmail.com with your order number.
- Where do orders ship from?
Our orders are shipped from Pune, India.
- How much does shipping cost?
We offer complimentary shipping all over India.
- When will my order arrive?
You will receive your order within 4-6 weeks.
- How are taxes handled?
All duties and taxes are included in the final listed price.
- Can I change/cancel my order?
You can change or cancel your order if it hasn't been shipped yet. Contact us at parallelvaultindia@gmail.com with your order number as soon as possible.
- What is your return policy?
To maintain our commitment to sustainability and to offer you unique, customised pieces, we have established a strict return policy with only a few exceptions. Refer to our return policy in detail here.
- Are returns free?
Returns are not free; you'll be charged the shipping fee for both the delivery and return of your new order.
Size & Fit
- What is my ring size?
Refer to our detailed Ring Size guide here.
- Do your necklaces come in different lengths?
Yes, you'll find the length of all our necklaces listed on the product page. If you require a specific length, we can tailor it for you. Just drop us an email at parallelvaultindia@gmail.com with your preferences before placing your order.
- Do your bracelets come in different lengths?
Yes, our bracelets are available in various lengths, listed as a variant on the product page. If you need a custom length, feel free to email us at parallelvaultindia@gmail.com with your requirements before making your purchase.
- Can you adjust the length of necklaces and bracelets?
Certainly! Before placing your order, reach out to us and we'll provide a quote for any additional length adjustments. If you've already received your piece and require adjustments, contact our team with your order number. Please note that adjustments may incur a charge for the cost of change plus shipping.
- Can I get my ring resized?
If you need your ring resized, please email us at parallelvaultindia@gmail.com with your order number and resizing request. TPlease note that shipping costs for resizing are not covered unless it's for an engagement ring. Some designs may not be resizable due to complexity, so please check individual product pages for details.
Care & Repair
- How should I care for my jewellery?
To ensure the longevity and brilliance of your gold and diamond jewellery, we recommend handling it with care and avoiding exposure to harsh chemicals, perfumes, and lotions. Refer to our detailed Care Guide here.
- What should I do if my jewellery breaks?
Don't worry β it happens to the best of us. If your jewellery breaks, we're here to help you get it fixed. Simply get in touch with us at parallelvaultindia@gmail.com for further assistance.
- What are the repair charges?
The cost of repair fluctuates according to the extent of the damage incurred. Please reach out to us with accompanying images of the affected piece, and we will offer guidance on the appropriate course of action. It's important to note that our repair services are exclusively available for items crafted by Parallel Vault.
- Will my jewellery fade or wear away?
No, it won't. At Parallel Vault, we exclusively use solid gold to ensure that our clients receive high-quality pieces that stand the test of time and can be cherished for generations. If you encounter any issues with your piece, please don't hesitate to contact us at parallelvaultindia@gmail.com.
Retail & Appointments
- Do you have a physical studio?
We maintain a retail studio in Pune, India, operating by appointment only. It is situated at 415 City Point, Pune, India.
- How can I arrange a consultation?
To schedule either an in-person or virtual consultation, kindly click here.
- May I try on the pieces in person?
Certainly. Should you have a particular piece in mind for trying on, kindly inform us prior to your appointment so that we may have it prepared for you.
-Do you partake in exhibitions/trunk shows held in other cities?
Indeed, we do. For updates on our participation in exhibitions or trunk shows in various cities, please follow us on our social media channels or subscribe to our newsletter. Alternatively, if you wish for us to visit your city, please reach out to us at parallelvaultindia@gmail.com.
Gift Cards
- Do the gift cards have an expiration date?
Yes, all of our gift cards remain valid for a year from the date of purchase until the entire value of the voucher has been utilised.
- Are physical gift cards available?
Presently, we do not offer physical gift cards. However, if you have a specific request, please feel free to contact us, and we will endeavour to accommodate your needs.
- Can the digital gift card be directly delivered to the intended recipient?
Unfortunately, the gift card will be dispatched to the individual placing the order. Nevertheless, you can forward the email to the recipient at your convenience.
- Is it possible to obtain a refund for my gift card?
Our policy stipulates that gift cards are non-refundable.
Our Warranty
- What if my piece experiences a breakage due to manufacturing defects?
Rest assured, we stand behind the quality of our craftsmanship. In the event of a breakage caused by manufacturing defects, we pledge to repair it at no additional cost to you.
- What if my piece incurs accidental damage?
While accidental damage is unfortunate, we're here to assist you in restoring the beauty of your piece. Whether it requires repair or polishing, we can revitalise your jewellery. Please note that you will be responsible for the cost of repair, along with shipping fees.
- Where can I find guidance on caring for my Parallel Vault pieces?
For comprehensive care tips and advice on storing your jewellery, please consult our Care Guide here.
Please note our warranty excludes:
- General wear and tear or damage arising from improper use or storage
- Loss and accidental damage
- Items that have been modified or repaired by a third-party jeweller